Purchasing & Order Management

Unox, a market leader in the production of high-end ovens and certified as a Great Place to Work®, is looking for a Purchasing & Order Management Executive to join the Customer Experience, Resellers and Distributors team in Jakarta, supporting the local business through accurate documentation, customer service, and order processing.

Main responsibilities

• Ensure the accurate and timely issuance of various documents related to the Back Office process.
• Develop and update operating procedures and guidelines related to the Back Office process;
• Plan tasks and activities to achieve customer service performance indicators.
• Handle customer inquiries via phone, email and fax.
• Work with the Finance department to solve problems related to invoices and payments.
• Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
• Accurately maintain customer database, master records, and sales contract files.
  
  

Requirements

• Graduate degree in Administration/Economics/Languages
• Excellent knowledge of English and Bahasa Indonesia
• Customer service orientation
• Proven problem-solving, analytical and decision-making skills
  
  

What Unox offers

• Paid time off & overtime
• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies
• International mobility & relocation support
• Team building activities
  
  

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.