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Detail Lowongan
- Fungsi
- Operasional
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world were life beats faster.
Job Description
The People & Culture Coordinator supports the daily administration and coordination of all People & Culture functions while ensuring compliance with Accor standards, local labor regulations, and hotel policies. The role is responsible for providing administrative support in recruitment, onboarding, training, employee engagement, payroll administration, HR systems, and maintaining accurate employee records to deliver an exceptional Heartist experience throughout the employee lifecycle.
Key Responsibilities
- Recruitment & Onboarding
- Coordinate recruitment activities including posting vacancies, screening applications, scheduling interviews, and preparing interview documentation.
- Prepare employment contracts, new hire documentation, and onboarding packages.
- Coordinate hotel orientation (Heartist Induction) for new employees.
- Ensure all onboarding documents are complete and filed appropriately.
- Support internship and trainee recruitment programs.
- P&C Administration
- Maintain accurate employee personnel files in compliance with Accor standards.
- Update employee information in HRIS and People systems.
- Prepare P&C letters including:
- Employment certificates
- Confirmation letters
- Promotion letters
- Transfer letters
- Warning letters
- Other employment-related documents
- Monitor contract expiry dates and probation evaluations.
- Ensure confidentiality of employee information.
- Payroll & Benefits Support
- Coordinate monthly attendance and leave records.
- Verify payroll-related documentation.
- Assist in employee benefits administration.
- Support insurance enrolment and employee claims.
- Coordinate employee uniforms and lockers where applicable.
- Learning & Development
- Coordinate training schedules and training calendars.
- Maintain training attendance records.
- Monitor completion of mandatory Accor learning modules (HERO, Typsy, Academy, etc.).
- Prepare training reports and monthly training hours.
- Support internal trainers during training sessions.
- Coordinate certifications and development programs.
- Employee Engagement
- Assist in organizing Heartist activities such as:
- Heartist Celebration
- Birthday Celebrations
- Recognition Programs
- CSR Activities
- Sustainability Initiatives
- Wellbeing Programs
- Support Employee Engagement Survey initiatives.
- Coordinate internal communication related to People & Culture activities.
- Performance & Talent Management
- Assist employees and managers in using the Heartist Portal.
- Coordinate performance review timelines.
- Support Talent Review processes.
- Monitor completion of PDP (Personal Development Plans).
- Maintain performance management documentation.
- Compliance
- Ensure compliance with:
- Indonesian Labour Law
- Accor Policies & Procedures
- Hotel policies
- Data privacy and confidentiality requirements
- Support HR audits and maintain compliance documentation.
- Reporting
- Prepare weekly and monthly P&C reports.
- Maintain records for:
- Headcount
- Turnover
- Recruitment
- Training Hours
- Leave Balance
- Overtime
- Employee Movements
- Update HR dashboards and People & Culture metrics.
- Employee Relations
- Serve as the first point of contact for employee inquiries.
- Assist in resolving employee concerns professionally.
- Support disciplinary and grievance administration.
- Promote Accor's Heartist culture and values.
- General Administration
- Manage office supplies for the People & Culture department.
- Coordinate meetings and prepare meeting minutes.
- Maintain filing systems (electronic and physical).
- Support departmental projects and hotel events.
- Perform other duties assigned by the People & Culture Manager.
- Diploma or Bachelor's Degree in Human Resources, Psychology, Business Administration, Hospitality Management, or a related field.
- Minimum 1–2 years of HR experience, preferably in the hospitality industry.
- Fresh graduates with relevant internship experience may also be considered.
Your Team And Working Environment
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Tentang Posisi People and Culture Coordinator
People and Culture Coordinator di Mercure Hotels adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Operasional umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar People and Culture Coordinator di Mercure Hotels
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan People and Culture Coordinator di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Mercure Hotels: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi People and Culture Coordinator, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi People and Culture Coordinator.
Persiapan Interview untuk Posisi People and Culture Coordinator
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi People and Culture Coordinator, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang operasional, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Mercure Hotels bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan People and Culture Coordinator di Mercure Hotels?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi People and Culture Coordinator?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Mercure Hotels.
Apakah lowongan People and Culture Coordinator ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
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