Senior Data Analyst - PayLater
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Detail Lowongan
- Fungsi
- Operasional
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
About Neon
Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
Role Overview
Neon is a gaming-focused Merchant of Record platform serving game publishers globally. We process payments across 50+ markets through multiple PSPs simultaneously, operating as the seller of record across card networks, local wallets, A2A rails, and alternative payment methods.
This role owns the operational backbone of that system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. As the senior operator across these functions, the Payment Operations Manager sets operational standards, defines targets, owns PSP and partner operational relationships, and is accountable for outcomes across payments, risk, fraud, and compliance. The role partners with the Head of Payments and the Risk, Fraud & Compliance Product Leader as a peer across all four functions.
This is a senior individual-contributor role. The Manager title reflects the seniority and ownership scope of the role and function, not direct reports at this stage.
Scope & Responsibilities
Dispute & Chargeback Operations
Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
Role Overview
Neon is a gaming-focused Merchant of Record platform serving game publishers globally. We process payments across 50+ markets through multiple PSPs simultaneously, operating as the seller of record across card networks, local wallets, A2A rails, and alternative payment methods.
This role owns the operational backbone of that system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. As the senior operator across these functions, the Payment Operations Manager sets operational standards, defines targets, owns PSP and partner operational relationships, and is accountable for outcomes across payments, risk, fraud, and compliance. The role partners with the Head of Payments and the Risk, Fraud & Compliance Product Leader as a peer across all four functions.
This is a senior individual-contributor role. The Manager title reflects the seniority and ownership scope of the role and function, not direct reports at this stage.
Scope & Responsibilities
Dispute & Chargeback Operations
- Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
- Define and own resolution SLAs and win-rate targets; identify systemic patterns and drive fixes with product and risk leads.
- Prioritize and drive the roadmap for internal dispute tooling as operational infrastructure matures.
- Own fraud operations and oversee investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
- Set monitoring and escalation standards across screening and decisioning tools; maintain case integrity and decision quality.
- Track fraud loss trends across markets and game titles; surface and act on emerging attack patterns before they scale.
- Own tracking of authorization rates, payment success rates, decline codes, and fraud losses across processors and markets.
- Own post-launch metric reviews for new payment methods against defined performance thresholds.
- Define the operational dashboard and alerting standard; ensure anomalies are caught before they become publisher-impacting incidents.
- Serve as the senior operational point of contact for payment-related requests escalated by Customer Success.
- Lead deep dives into publisher payment performance, dispute trends, and fraud exposure, producing structured analysis CS can use directly in publisher conversations.
- Own the operational response to payment incidents: root cause investigation, timeline reconstruction, and remediation communication.
- Own day-to-day operational relationships with PSPs and payment partners, including performance reviews, escalations, and issue resolution.
- Hold partners accountable to performance and SLA commitments; drive improvement where markets or methods underperform.
- Set and maintain operational standards, runbooks, and process documentation that others follow.
- Prioritize automation opportunities and partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product and tooling improvements.
- Act as the senior escalation point for payment operations.
- Dispute win rate and resolution turnaround, owned and improved per processor.
- Fraud operations outcomes: fraud loss rate, false positive rate, detection rate, and escalation accuracy.
- PSR performance against target across active payment methods and markets, with defined review triggers on all methods.
- Incident response and resolution time for publisher-impacting payment issues.
- Reporting accuracy, on-time delivery, and operational process maturity as the function scales.
- 6-8+ years in payments operations, fraud ops, or fintech risk, with a track record of owning a function or leading operational initiatives, ideally at a PSP, Merchant of Record, or digital goods company.
- Has run these functions end to end, not just participated in them; comfortable operating across multiple payment processors simultaneously, with direct experience of global PSPs such as Stripe, Adyen, PayPal, or Razorpay.
- Experience owning PSP or partner relationships and influencing product, engineering, and Customer Success without formal authority.
- Deep understanding of dispute and chargeback mechanics at the card network level (Visa/Mastercard rules), not just tool navigation.
- Strong analytical capability: works across dashboards and data tools, builds structured reports, and finds signals in noisy transaction data.
- Detail-oriented and self-directing; operates with significant autonomy across a broad and growing operational surface.
- Business-level English proficiency required, written and verbal.
Tentang Posisi Payment Operations Manager
Payment Operations Manager di Neon adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Operasional umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Payment Operations Manager di Neon
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Payment Operations Manager di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Neon: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Payment Operations Manager, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Payment Operations Manager.
Persiapan Interview untuk Posisi Payment Operations Manager
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Payment Operations Manager, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang operasional, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Neon bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Payment Operations Manager di Neon?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Payment Operations Manager?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Neon.
Apakah lowongan Payment Operations Manager ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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