Operations Officer

AI-Driven Loyalty & Rewards Solutions!

Who Are We?

Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.

As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.

Job Opportunities

Job Title: Operations Officer

Department: Operations

Working Arrangement: On-site (BSD City)

Information About The Role

This position is responsible for supporting the TadaKado voucher operational process, especially in handling Sales Order input for all PO Voucher TadaKado requests, assisting with voucher printing and creating payment links. The role ensures that all order data is processed accurately, completely, and on time to support smooth voucher fulfillment and payment collection.

Key Responsibility

• Sales Order input is completed accurately based on the PO received.
• All PO Voucher TaTadakadO orders are processed within the agreed SLA.
• Voucher printing requests are supported accurately and on time.
• Payment links are created correctly based on the order amount, client details, and payment requirements.
• Minimum error rate in SO input, voucher details, and payment link creation.
• Any incomplete or incorrect PO data is escalated or followed up promptly.
• Proper documentation and tracking are maintained for all processed orders.

Requirement

• Strong attention to detail and accuracy in data input.
• Basic understanding of PO, SO, voucher order process, and payment link creation.
• Good administrative and documentation skills.
• Able to work with Excel or Google Sheets for tracking and checking data.
• Able to follow SOP and operational guidelines consistently.
• Good communication skills for coordination with internal teams.
• Able to manage multiple requests and prioritize urgent tasks.
• Problem-solving skills to identify incomplete or incorrect data.
• Responsible, organized, and able to work within deadlines.
• Familiarity with CRM, ERP, order management system, or payment gateway tools will be an advantage.

Why You'll Love Working Here?

• Growth Opportunities: We support your learning and development aspirations, both within and beyond your current role, nurturing an entrepreneurial mindset across our team.
• Unique Work Environment: Experience the distinctive blend of a mission-driven digital company with the innovative mindset, built on a strong foundation since 2012.
• Celebrate With Us: We recognize and celebrate work anniversaries and birthdays
• Continuous Learning: We promote vertical and lateral movement across the organization. It’s common for Tayo (that’s what we call our team) to explore several positions  throughout their career as they discover what excites them
• Genuine teamwork: While not officially listed in our values, new joiners consistently highlight the collaborative spirit and supportive atmosphere that defines our culture.
• Think and act like an owner is our value: But the truth is, we don't want you to act like an owner; we want you to be a real owner. Top performers are invited to join our stock options program.

What We Do Not Promise

• We do not promise fixed working hours. Projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We operate strategically, managing priorities with the resources available.
• We do not promise a pressure-free environment. We maintain high standards with significant expectations for growth and performance excellence.

If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region Take the leap and help us shape the future of loyalty and rewards!