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Operations Executive - Support Market AU (mandarin speaker)
Kuoni TumlareDiposting: 22 Oktober 2026
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Deskripsi Pekerjaan
About Kuoni Tumlare:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business:
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.
About The Role:
This role is responsible for operating tours in accordance with the company’s Standard Operating Procedures (SOPs) to ensure service quality, profitability, and client satisfaction. The position involves close coordination with Sales, Hotel Teams, Inbound Operations Team in Destinations office, and third-party suppliers to ensure smooth execution of all tour components from confirmation to completion.
You will be part of the Operations Team, reporting directly to the Operations Team Leader/Supervisor.
Key Responsibilities:
Education:
Competencies:
We encourage continuous learning and professional growth. Team members in this role may be considered for rotation or cross-functional assignments within the company, in line with our culture of developing versatile talent and promoting internal mobility.
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business:
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.
About The Role:
This role is responsible for operating tours in accordance with the company’s Standard Operating Procedures (SOPs) to ensure service quality, profitability, and client satisfaction. The position involves close coordination with Sales, Hotel Teams, Inbound Operations Team in Destinations office, and third-party suppliers to ensure smooth execution of all tour components from confirmation to completion.
You will be part of the Operations Team, reporting directly to the Operations Team Leader/Supervisor.
Key Responsibilities:
- Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
- Coordinate with suppliers for hotel, transport, and service arrangements.
- Handle itinerary changes, flight updates, and re-pricing when needed.
- Provide accurate information and support to clients and internal teams.
- Monitor service quality and ensure SOP compliance.
Education:
- Minimum Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration (or related field).
- 2–4 years of experience in Tour Operations or MICE Operations within a DMC or Travel Agency environment.
- Strong understanding of itinerary management, supplier coordination, and cost control.
- Fluent in English is mandatory (spoken and written).
- Mandarin is mandatory (spoken)
- A second language (Japanese, Mandarin, or European languages) will be an advantage.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Experience with booking systems, reservation platforms, or CRM tools is preferred.
- Strong numerical and data accuracy skills.
- Comfortable managing digital documentation and filing systems.
- Strong attention to detail and organizational skills.
- Proactive, responsible, and able to handle multiple tasks simultaneously.
- Customer-service mindset with good communication and follow-up ability.
- Team-oriented and adaptable in a dynamic environment.
- Positive attitude and ability to work under pressure.
Competencies:
- Passionate and want to learn tourism business especially wholesale
- Attention to Detail – Ensures all bookings, itineraries, and documents are accurate and complete.
- Communication Skills – Communicates clearly with internal teams, suppliers, and clients.
- Customer Orientation – Focuses on client satisfaction and proactive problem-solving.
- Time Management – Manages multiple bookings and tight deadlines effectively.
- Analytical Thinking – Identifies issues in pricing, itinerary, or operations and finds solutions.
- Problem-Solving – Responds effectively to changes and operational challenges.
- Teamwork and Collaboration – Works seamlessly with Sales, Hotel Reservations, and Inbound teams.
- Adaptability – Adjusts quickly to new client requests or itinerary changes.
- Commercial Awareness – Understands cost structure, margins, and profit optimization.
- Technology Literacy – Uses internal booking systems and Microsoft Office efficiently.
- Service Excellence – Maintains high service standards throughout the tour cycle.
- Integrity and Accountability – Acts with honesty and follows company guidelines.
- Result Orientation – Focuses on accuracy, efficiency, and timely delivery.
- Continuous Learning – Stays updated on destinations, supplier networks, and internal processes.
We encourage continuous learning and professional growth. Team members in this role may be considered for rotation or cross-functional assignments within the company, in line with our culture of developing versatile talent and promoting internal mobility.
Tentang Posisi Operations Executive - Support Market AU (mandarin speaker)
Operations Executive - Support Market AU (mandarin speaker) di Kuoni Tumlare adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Operasional umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Operations Executive - Support Market AU (mandarin speaker) di Kuoni Tumlare
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Operations Executive - Support Market AU (mandarin speaker) di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Kuoni Tumlare: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Operations Executive - Support Market AU (mandarin speaker), bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Operations Executive - Support Market AU (mandarin speaker).
Persiapan Interview untuk Posisi Operations Executive - Support Market AU (mandarin speaker)
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Operations Executive - Support Market AU (mandarin speaker), pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang operasional, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Kuoni Tumlare bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Operations Executive - Support Market AU (mandarin speaker) di Kuoni Tumlare?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Operations Executive - Support Market AU (mandarin speaker)?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Kuoni Tumlare.
Apakah lowongan Operations Executive - Support Market AU (mandarin speaker) ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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