Senior Data Analyst - PayLater
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Detail Lowongan
- Fungsi
- Operasional
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
About the role:
The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. This role serves as a critical bridge between strategic operational goals and frontline execution. The primary focus is to enhance service delivery quality through rigorous training programs, the development of standardized best practices and tools, and act as floating PFM during PFM turnover or transition periods in APAC.
The Operational Excellence Manager reports to the Regional Workplace Coordinator for North Asia Pacific. While primary locations include Canberra, Singapore, Beijing, Hong Kong, Tokyo, Manila, Jakarta, and Bangkok, we are open to candidates based in other locations within the region.
What this job involves:
PFM without portfolio
Drive and lead operational excellence
Operational Trainings
Key performance indicators for this position (KPIs):
Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
Professional skill and knowledge required
Mandatory
Sound like you? To apply you will have:
The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. This role serves as a critical bridge between strategic operational goals and frontline execution. The primary focus is to enhance service delivery quality through rigorous training programs, the development of standardized best practices and tools, and act as floating PFM during PFM turnover or transition periods in APAC.
The Operational Excellence Manager reports to the Regional Workplace Coordinator for North Asia Pacific. While primary locations include Canberra, Singapore, Beijing, Hong Kong, Tokyo, Manila, Jakarta, and Bangkok, we are open to candidates based in other locations within the region.
What this job involves:
PFM without portfolio
- Step in as the acting PFM during planned or unplanned absences of site leads to ensure zero disruption in service delivery.
- Provide direct supervision and guidance to on-site technical and soft services teams during coverage periods, ensuring adherence to safety , compliance, and performance standards.
- Serve as the primary point of contact for clients during coverage periods, managing expectations, attending key meetings and resolving escalated issues promptly.
- Monitor Work Order management within the Corrigo system to ensure proactive planning and vendor coordination. Verify correct task assignment and drive timely completion or escalation of issues prior to due dates to maintain service level agreements.
- Conduct comprehensive operational diagnostics to assess on-ground realities, including team structure, task allocation, communication dynamics, workplace culture, and vendor/contract management. Collaborate with RFMs and RWLs to translate these insights into actionable, long-term continuous improvement plans.
Drive and lead operational excellence
- Develop, document, and enforce Standard Operating Procedures for critical operational activities, ensuring consistency across all sites.
- Identify opportunities for process optimization and tool enhancement. Lead initiatives to streamline workflows, reduce waste, and improve operational efficiency.
- Track and report on key operational KPIs and use data-driven insights to drive decision-making and corrective actions.
- Lead and own the Operational Excellence components of the annual Account Development Plan to implement transformative changes and drive continuous service enhancement.
- Support RFMs and Site Teams in monitoring operational expenditures. Identify cost-saving opportunities through process optimization, vendor consolidation, or energy efficiency initiatives, ensuring operational activities align with the account’s financial goals.
- Establish and maintain a centralized Knowledge Management repository for SOPs, training materials, and best practice case studies. Ensure this resource is easily accessible and regularly updated to serve as a single source of truth for the operations team.
- Serve as a liaison between PFMs, regional leadership, and clients by understanding their unique pain points and concerns. Translate this feedback into actionable solutions that promote cross-functional collaboration and resolve operational bottlenecks.
Operational Trainings
- Design and deliver targeted training programs based on gaps identified during operational reviews. Focus on technical skills, soft skills, contract and vendor management and effective communication.
- Provide ongoing coaching to site teams and emerging leaders. Foster a culture of continuous learning and accountability.
- Revamp and manage the onboarding process for new hires alongside line managers, ensuring rapid integration into the team and immediate understanding of operational standards and cultural expectations.
- Maintain a skills matrix for the operations team. Create personalized development plans to address individual and team-wide competency gaps.
- Lead change management initiatives when rolling out new processes, technologies, or organizational structures. Act as a change agent to overcome resistance, ensure staff adoption of new standards, and communicate the benefits of operational improvements to all stakeholders.
Key performance indicators for this position (KPIs):
- Operational stability and improvement via KPI, CSAT survey, training delivery
- 360 performance review by line manager, peers, subordinates and clients.
- Annual finance targets
Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
Professional skill and knowledge required
- Strong understanding of FM operational workflows in Client account and industry standards.
- Excellent presentation, public speaking, and coaching skills.
- Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI).
- Change management expertise with the ability to influence stakeholders at all levels.
- 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles.
- Proven track record in designing and delivering training programs.
- Experience with multi-site operations or floating resource models is highly desirable.
Mandatory
- Microsoft Office and knowledge of relevant software.
- Other job-related or local special factors not mentioned above:
Sound like you? To apply you will have:
- A university degree or professional qualification in engineering/facilities management;
- Over 5 years practical experience in facilities operations;
- Interpersonal skills with a strong client focus.
- Technical comprehension and experience with performance-based service contracts and vendor management both soft and technical
- Knowledge of occupational safety requirements
- Ability to work within a budget
- Demonstrated initiative
- Strong written and oral communication skills.
- Ability to solve problems
Tentang Posisi Operational Excellence Manager
Operational Excellence Manager di JLL adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Operasional umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Operational Excellence Manager di JLL
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Operational Excellence Manager di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang JLL: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Operational Excellence Manager, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Operational Excellence Manager.
Persiapan Interview untuk Posisi Operational Excellence Manager
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Operational Excellence Manager, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang operasional, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi JLL bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Operational Excellence Manager di JLL?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Operational Excellence Manager?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter JLL.
Apakah lowongan Operational Excellence Manager ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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