Warehouse Assistant Executive
LinkedInPT Anugerah Pharmindo Lestari
Denpasar
Detail Lowongan
- Lokasi
- Denpasar
- Fungsi
- Teknologi Informasi
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Description
The IT Technician is tasked with maintaining the IT infrastructure and ensuring the continuous, smooth operation of all IT systems, networks, and hardware essential to business operations. This involves implementing security protocols, troubleshooting issues, and maintaining minimal system downtime. Success in this fast-paced, customer-focused environment requires strong technical expertise and effective problem-solving skills.
Responsibilities:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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The IT Technician is tasked with maintaining the IT infrastructure and ensuring the continuous, smooth operation of all IT systems, networks, and hardware essential to business operations. This involves implementing security protocols, troubleshooting issues, and maintaining minimal system downtime. Success in this fast-paced, customer-focused environment requires strong technical expertise and effective problem-solving skills.
Responsibilities:
- Provide on-site and remote technical support to end-users, including diagnosing and resolving hardware, software, and network issues.
- Assist with troubleshooting desktop, laptop, printer, and peripheral issues.
- Handle IT service requests and incidents, ensuring timely resolution within Service Level Agreements (SLAs).
- Perform regular maintenance, updates, and patching of operating systems, software applications, and security tools.
- Monitor system and network performance, proactively addressing potential issues to minimize downtime.
- Ensure uptime for essential business systems, including VoIP, monitoring systems.
- Assist in the configuration and maintenance of LAN/WAN networks, routers, switches, and firewalls.
- Set up and maintain VPNs and remote access configurations to support BPO operations.
- Perform routine network checks to ensure connectivity and proper configuration.
- Implement and monitor cybersecurity measures, such as firewalls, antivirus software, and data encryption.
- Follow organizational security protocols and industry compliance standards (e.g., PCI-DSS, GDPR, HIPAA) to protect sensitive customer data.
- Conduct regular security audits, vulnerability scans, and risk assessments to identify and resolve security threats.
- Manage the inventory of hardware, software, and other IT assets, ensuring proper documentation, tracking, and disposal.
- Assist in the setup and deployment of workstations, including installing necessary software and configuring systems.
- Ensure that IT hardware (laptops, desktops, servers) is functioning optimally and address issues such as hardware malfunctions or replacements.
- Provide technical support for specialized software and tools used in BPO operations.
- Maintain accurate documentation of technical procedures, configurations, and solutions in the knowledge base for future reference.
- Provide regular reports on system performance, incidents, and resolutions to management.
- Assist in the development and implementation of IT policies and procedures.
- A diploma or degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA)) are a plus.
- 2-3 years of experience as an IT Technician, preferably in a BPO, contact center, or fast-paced corporate environment.
- Strong knowledge of Windows, Mac, and Linux operating systems.
- Experience with troubleshooting network, hardware, and software issues.
- Familiarity with VoIP, CRM, and workforce management systems used in BPO environments.
- Experience with network infrastructure, including LAN, WAN, VPNs, firewalls, and switches.
- Ability to diagnose and resolve technical issues quickly and efficiently under pressure.
- Proactive in identifying and mitigating potential system problems before they escalate.
- Strong verbal and written communication skills to effectively interact with end-users, management, and technical teams. (English - B1 required)
- Ability to explain technical concepts to non-technical stakeholders clearly.
- Ability to work independently and collaboratively with other IT professionals and cross-functional teams to deliver high-quality technical support.
- Ability to prioritize tasks effectively, handle multiple requests simultaneously, and meet deadlines in a fast-paced environment.
- Demonstrated ability to deliver excellent customer service, understanding the urgency of minimizing disruptions in a BPO operation.
- A positive, can-do attitude when assisting staff with technical issues.
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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Tentang Posisi IT Technician
IT Technician di TELUS Digital adalah peran penuh waktu pada level profesional yang berlokasi di Denpasar. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Teknologi Informasi umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar IT Technician di TELUS Digital
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan IT Technician di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang TELUS Digital: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi IT Technician, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi IT Technician.
Persiapan Interview untuk Posisi IT Technician
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi IT Technician, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang teknologi informasi, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi TELUS Digital bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan IT Technician di TELUS Digital?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi IT Technician?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter TELUS Digital.
Apakah lowongan IT Technician ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
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