IT Technician

Diposting: 9 Agustus 2026

Detail Lowongan

Lokasi: Bali
Fungsi: Teknologi Informasi
Gaji: Gaji Dirahasiakan

Deskripsi Pekerjaan

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

An IT Technician in a BPO (Business Process Outsourcing) environment is responsible for providing technical support and ensuring the smooth operation of IT systems, networks, and hardware that support the business operations. The role requires maintaining the IT infrastructure, troubleshooting issues, implementing security protocols, and ensuring minimal downtime for IT systems. This role requires a blend of technical expertise, problem-solving skills, and the ability to handle IT tasks in a fast-paced, customer-focused environment.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

Key Responsibilities:

Technical Support:

Provide on-site and remote technical support to end-users, including diagnosing and resolving hardware, software, and network issues.
Assist with troubleshooting desktop, laptop, printer, and peripheral issues.
Handle IT service requests and incidents, ensuring timely resolution within Service Level Agreements (SLAs).

System Maintenance and Monitoring:

Perform regular maintenance, updates, and patching of operating systems, software applications, and security tools.
Monitor system and network performance, proactively addressing potential issues to minimize downtime.
Ensure uptime for essential business systems, including VoIP, monitoring systems.

Network and Infrastructure Management:

Assist in the configuration and maintenance of LAN/WAN networks, routers, switches, and firewalls.
Set up and maintain VPNs and remote access configurations to support BPO operations.
Perform routine network checks to ensure connectivity and proper configuration.

Security and Compliance:

Implement and monitor cybersecurity measures, such as firewalls, antivirus software, and data encryption.
Follow organizational security protocols and industry compliance standards (e.g., PCI-DSS, GDPR, HIPAA) to protect sensitive customer data.
Conduct regular security audits, vulnerability scans, and risk assessments to identify and resolve security threats.

IT Asset Management:

Manage the inventory of hardware, software, and other IT assets, ensuring proper documentation, tracking, and disposal.
Assist in the setup and deployment of workstations, including installing necessary software and configuring systems.
Ensure that IT hardware (laptops, desktops, servers) is functioning optimally and address issues such as hardware malfunctions or replacements.

Support for BPO Operations:

Provide technical support for specialized software and tools used in BPO operations.

Documentation and Reporting:

Maintain accurate documentation of technical procedures, configurations, and solutions in the knowledge base for future reference.
Provide regular reports on system performance, incidents, and resolutions to management.
Assist in the development and implementation of IT policies and procedures.

Key Skills And Experience

Holds a diploma or degree in Information Technology, Computer Science, or a related field.
Possesses relevant certifications such as CompTIA A+, Network+, MCP, or CCNA (preferred).
Has 2-3 years of experience as an IT Technician in a BPO, contact center, or fast-paced corporate environment.
Demonstrates strong knowledge of Windows, Mac, and Linux operating systems.
Skilled in troubleshooting network, hardware, and software issues efficiently.
Familiar with VoIP, CRM, and workforce management systems commonly used in BPO settings.
Experienced in managing network infrastructure including LAN, WAN, VPNs, firewalls, and switches.
Able to diagnose and resolve technical issues quickly and effectively under pressure.
Proactive in identifying and preventing potential system problems.
Communicates clearly and professionally with end-users, management, and technical teams.
Capable of explaining technical concepts to non-technical stakeholders in an easy-to-understand manner.
Works effectively both independently and as part of a cross-functional team.
Manages multiple tasks and deadlines efficiently in a dynamic work environment.
Demonstrates strong customer service orientation with a focus on minimizing operational disruptions.
Maintains a positive, can-do attitude when assisting staff with technical issues.

Benefit:

Attractive basic salary
Allowance (attendance, transportation, overtime, and public holiday)
Mental Health Care service (on site Psychologist and mental health application)
BPJS Kesehatan
BPJS Ketenagakerjaan
Private Health Insurance
Monthly internal events
Paid leave
Career path

Working Environment

International, fun, and professional working environment:
Working closely with experienced foreign experts;
Free drinks (coffee, mineral water, etc.)
Training and career development opportunities;
Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali

Tentang Posisi IT Technician

IT Technician di Gear Inc. adalah peran penuh waktu pada level profesional yang berlokasi di Bali. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.

Pekerjaan di kategori Teknologi Informasi umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.

Tips Melamar IT Technician di Gear Inc.

Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:

Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan IT Technician di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
Riset singkat tentang Gear Inc.: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi IT Technician, bukan sekadar paragraf umum.

Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.

Estimasi Gaji & Total Kompensasi

Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.

Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi IT Technician.

Persiapan Interview untuk Posisi IT Technician

Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi IT Technician, pelamar umumnya melewati beberapa tahap berikut:

Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
Interview teknis / studi kasus: relevan untuk bidang teknologi informasi, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.

Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.

Waspada Penipuan Rekrutmen

Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:

Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
Cek konsistensi informasi lowongan dengan halaman karir resmi Gear Inc. bila tersedia.

Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.

Jelajahi Lowongan Serupa

Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:

Pertanyaan yang Sering Ditanyakan

Bagaimana cara melamar lowongan IT Technician di Gear Inc.?

Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.

Berapa kisaran gaji untuk posisi IT Technician?

Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Gear Inc..

Apakah lowongan IT Technician ini masih dibuka?

Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.

Apakah InfoLoker.id memungut biaya pelamar?

Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.

Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.