IT Support

IT SUPPORT Team

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.

Responsibilities:

1. Core Responsibilities

• Provide daily operational support for Fuel Retail Station Systems including POS, pump controllers, payment terminals, loyalty systems, and back-office tools.
• Troubleshoot issues related to:
• -> POS
• -> POS–FairPrice interface
• -> Network connectivity
• -> Payment devices
• -> Loyalty systems
• -> Station automation devices
• Coordinate with external vendors, C-Store operators, and internal teams for issue resolution.
• Provide on‑call support for station operations and system outages.
• Manage escalations from Retail, C-Store HO, and vendors.
• Document incidents and root causes; create knowledge base entries.

2. Retail Application Support

a. POS

• Troubleshoot POS transaction issues, interface errors, and day-end report inconsistencies.
• Support Wet Stock Management with discrepancies between meter readings vs POS data for daily reconciliation.
• Monitor daily for missing day-end reports and cloud backups.
• Configure PLU items to support loyalty programs (Fuel discounts, Vouchers, Bonus Stamps, etc.).
• Update card classes / MOP settings in POS to support new payment or loyalty card types.
• Apply card discount changes to support retail promotions.
• Monitor and validate fuel price change processing.
• Adjust tank/pump/nozzle configurations in POS system.
• Support new site setup or site divestment.

b. Payment & Loyalty

• Handle escalations from Business regarding Payment/Loyalty Settlement Batch Errors.
• Troubleshoot payment failures and loyalty point issues.
• Validate settlement files and ensure end‑of‑day batch processing is completed.
• Perform Virtual Loyalty Passphrase Changeover, SCO PIN/SCO Password updates.

c. Mobile App Operations Support

• Release & Change Management
• -> Serve as Release/Change Manager for: Quarterly releases, Adhoc patches / Hotfixes
• -> Coordinate with vendors for issue/change management.
• -> Manage mobile app SSL certificate renewal.
• Base Operations
• -> Troubleshoot mobile app issues: login, transactions, loyalty integration errors, UI errors.
• -> Conduct issue investigations, complaint reviews, and test validations.
• -> Lead or support mobile app testing (Aware) as Test Lead / Test Analyst.
• -> Weekly & monthly operations review with vendors.
• -> Perform Mobile App Access Review & Vendor Ops Review.

d. Reporting & Analytics

• Prepare Power BI reports for Retail Sales and operational KPIs.
• Support Contractual Operation Review & Monthly Operation Review with Retail.
• Participate in Daily Stand-up Meetings, Monthly Team Meetings, Product Management Meetings.

3. Infrastructure & Technical Support

• Troubleshoot basic network issues (routers, switches, firewalls, 4G/fiber, DNS, DHCP, VPN).
• Support POS & CRIND Annual Preventive Maintenance.
• Support & coordinate PCI Internal Scanning and annual VAT/PCI compliance tests.
• Review audit trails (PID review, access logs, etc.).

Requirements:

General Skills & Attributes

• Strong analytical and problem‑solving capability.
• Good communication skills for supporting station staff, internal and external stakeholders.
• Ability to work in shifts, including weekends or on-call rotation (if required).
• Team player with ownership mentality and strong customer service orientation.
• Ability to document procedures and create knowledge base articles.

Nice-to-Have Skills

• Experience in fuel retail industry or convenience retail systems.
• Knowledge of back-office systems (inventory, wet-stock management, ERP).
• Familiarity with enterprise integration (API Gateway, middleware).
• Basic scripting skills (PowerShell, Python, Bash) for automation.

If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!

Important Notes

Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.

BEWARE OF RECRUITMENT SCAM.