Insurance & Protection Desk Manager

About Rukita

At Rukita, we believe that great living experiences are built on thoughtful service, seamless operations, and strong relationships. By integrating technology, data insights, and on-the-ground hospitality expertise, we ensure both tenants and property owners receive a consistent, high-quality experience at every touchpoint. As we continue to grow, we are elevating our owner experience to reflect a more personalized, high-touch approach - bringing the standards of premium hospitality into a scalable, modern living ecosystem

Job Description:

We are seeking an experienced Insurance & Protection Desk Manager to lead and manage insurance and protection initiatives within our proptech ecosystem. This is a senior individual contributor role responsible for driving insurance operations, managing strategic partnerships, improving customer protection programs, and supporting revenue growth through embedded insurance solutions

The role will work cross-functionally with Product, Operations, Commercial, Legal, Customer Experience, and external insurance partners to ensure seamless execution of insurance and protection services across the customer journey

Key Responsibilities:

• Develop and manage insurance and protection programs aligned with company business objectives
• Drive operational excellence across insurance onboarding, policy administration, claims coordination, and escalation handling
• Manage relationships with insurance providers
• Negotiate commercial terms, service agreements, and operational frameworks with partners
• Identify opportunities to embed insurance and protection products into property transactions and customer journeys
• Collaborate with internal teams to improve customer adoption, operational efficiency, and service quality
• Monitor and analyze performance metrics including conversion, claims handling, customer satisfaction, and partner performance
• Act as the subject matter expert for insurance and protection-related initiatives across the organization

Qualifications:

• Bachelor’s degree in Business, Finance, Insurance, Risk Management, or related field
• Minimum 8 years of experience in insurance, insurtech, fintech, proptech, banking, or related industries
• Strong understanding of insurance operations, protection products, and customer risk management
• Experience managing insurance partnerships, embedded insurance programs, or protection services
• Proven ability to work independently in a senior individual contributor capacity
• Strong stakeholder management and cross-functional collaboration skills
• Excellent analytical, operational, and problem-solving capabilities
• Strong commercial acumen and negotiation skills
• Experience working in fast-paced, technology-driven, or high-growth environments
• Familiarity with property-related insurance products or real estate ecosystem is highly preferred
• Experience in process improvement, operational scaling, and performance management is a plus