Information Technology Developer

Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years' programming experience in Javascript, Python, Bash Scripting and Powershell Scripting; and Minimum 1 year working on ServiceNow ITSM / CSM platforms is preferred.
• Experience in Agile methodologies such as Scrum or Kanban;
• Knowledge of API management / API development as well as design patterns architectures such as thin clients and microservices;
• Experience in web development (e.g. HTML5, CSS3, JavaScript, AngularJS), Web Services integration (e.g. SOAP, REST, JSON, XML) and Database development (e.g. MySQL, NoSQL and SQLServer);
• Skills / knowledge in both mobile and web Ul / UX design;
• Strong analytical and problem-solving skills; and solid experience in full SDLC in workflow projects.
• Familiarity with ITIL framework and experience in ServiceNow administration.
• Knowledge of ServiceNow modules, including CSM, ITSM, and ITAM, is advantageous.
• Excellent problem-solving and analytical skills and willing to learn and pick new skills
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

Job Description

• Design, develop, and implement ITSM and CSM solutions within the ServiceNow platform.
• Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
• Configure and customize ServiceNow applications and modules, including Asset Management, and Configuration Management Database (CMDB).
• Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.
• Understand infrastructure components and their integration within ServiceNow.
• Integrate ServiceNow with other tools and systems using APls and web services.
• Conduct testing and quality assurance to ensure the reliability of developed solutions.
• Provide ongoing support and troubleshooting for ServiceNow applications and services.
• Troubleshoot and resolve technical issues, providing timely support to end-users.
• Perform routine system maintenance tasks, such as updates, patches, and data integrity checks.
• Monitor system health and performance, proactively identifying and addressing potential Issues.
• Collaborate with development and testing teams to ensure successful platform integrations and upgrades.
• Ensure compliance with ITIL best practices and organizational policies.
• Document solutions, processes, and changes for knowledge management and training purposes.
• Stay updated on ServiceNow features and enhancements to leverage new capabilities.