Head of Supply Chain Management

The Head of Supply Chain Management is responsible for leading and transforming the end-to-end supply chain function across procurement, demand planning, inventory management, logistics, warehousing, and supply planning to support Richeese Factory's rapid business growth.

This role will drive operational excellence, digital transformation, and data-driven decision-making across the supply chain network while ensuring product availability, cost optimization, supplier performance, and service reliability for manufacturing, distribution centers, and restaurant operations nationwide. The role partners closely with Operations, Manufacturing, Commercial, Finance, IT, and New Store Development to build a scalable, agile, and technology-enabled supply chain organization.

Key Responsibilities:

Supply Chain Strategy

• Develop and execute the company's end-to-end supply chain strategy aligned with business expansion and operational objectives.
• Build a resilient, scalable, and cost-efficient supply chain network supporting nationwide restaurant growth.
• Lead continuous improvement initiatives to improve speed, productivity, and customer service levels.

Planning & Inventory Management

• Oversee demand planning, supply planning, production planning, replenishment, and inventory optimization.
• Ensure optimal inventory levels while minimizing stock shortages, waste, and obsolete inventory.
• Improve forecast accuracy through advanced analytics and cross-functional Sales & Operations Planning (S&OP).

Procurement & Supplier Management

• Lead strategic sourcing, procurement, supplier negotiations, and vendor performance management.
• Develop long-term supplier partnerships to ensure quality, cost competitiveness, sustainability, and supply continuity.
• Identify alternative sourcing strategies to mitigate supply risks.

Logistics & Distribution

• Lead transportation, warehousing, distribution, and last-mile replenishment across all restaurants and distribution centers.
• Optimize logistics network design, route planning, warehouse productivity, and distribution costs.
• Ensure on-time, in-full (OTIF) delivery performance across the supply chain.

Digital Supply Chain Transformation

• Drive digitalization initiatives across the supply chain through ERP, Warehouse Management Systems (WMS), Transportation Management Systems (TMS), forecasting platforms, automation, AI, and business intelligence dashboards.
• Champion data-driven decision-making using real-time supply chain analytics and KPI reporting.
• Collaborate with IT to enhance system integration and process automation.

Operational Excellence

• Establish standardized supply chain processes, governance, and best practices.
• Lead Lean, Six Sigma, and continuous improvement initiatives to enhance operational efficiency.
• Monitor and improve key supply chain KPIs, including:
• Forecast Accuracy
• Inventory Turnover
• Fill Rate
• OTIF Delivery
• Procurement Savings
• Warehouse Productivity
• Logistics Cost
• Supplier Performance
• Food Waste Reduction

Risk Management & Compliance

• Ensure compliance with food safety regulations, Halal standards, ISO requirements, and company policies.
• Develop business continuity plans and supply risk mitigation strategies.
• Strengthen supply chain resilience through contingency planning and supplier diversification.

Leadership & People Development

• Lead, coach, and develop high-performing teams across Procurement, Planning, Logistics, Warehouse, and Supply Chain Excellence.
• Build a culture of accountability, collaboration, innovation, and continuous learning.
• Develop succession plans and strengthen organizational capabilities.

Qualifications:

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, or a related field.
• Master's degree (MBA or equivalent) is preferred.
• Professional certifications such as CSCP, CPSM, CIPS, Lean Six Sigma, or APICS are advantageous.
• Minimum 15 years of progressive experience in Supply Chain Management.
• Minimum 5 years in a senior leadership role leading end-to-end supply chain operations.
• Strong experience in Quick Service Restaurant (QSR), Food Manufacturing, FMCG, Retail, or Multi-site Operations.
• Proven track record in leading digital supply chain transformation and operational excellence initiatives.
• Experience managing large-scale supplier networks, nationwide distribution, and high-volume inventory environments.
• Strong ERP implementation and supply chain systems experience (SAP, Oracle, Microsoft Dynamics, or similar).