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English speaking Hospital Customer Service Officer (Jakarta on-site)
Medix GlobalDiposting: 4 November 2026
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Deskripsi Pekerjaan
Job Description
Customer Support Representative – Indonesia Activities
Location - Jakarta
About Medix
Medix is a global tech-driven healthcare management company, providing a variety of services to over millions of customers spread worldwide. Through our best-in-class health management services, combining digital health solutions, AI and human led services, we are disrupting the industry by providing a variety of services ranging from longevity and medical prevention,
personal medical disease management and care navigation to rehabilitation, mental health management and more.
We are different in everything we do, bold yet disciplined in our approach, we strongly support creativity and intellectual freedom to push the boundaries to which technology and data can take us and are driven by our meaningful purpose: to make healthcare more accessible, affordable and quality driven for all. We don’t call it healthcare, we call it intelligent health management, the art and science of health. As a result of our unique approach and capabilities, we are a global market leader and one of the fastest growing healthcare management groups in the world. We deliver the future of healthcare today!
www.medix-global.com
We are seeking a customer-focused Customer Support Representative to join our team. The ideal candidate will serve as the primary point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.
Main Responsibilities:
• Respond to patient and agent inquiries via phone, email, and digital communication platforms in a professional and timely manner.
• Maintain accurate documentation of patient interactions, case updates, and engagement activities within internal systems.
• Escalate complex or sensitive issues to the Management while ensuring proper follow-up and resolution.
• Conduct proactive follow-ups with patients and agents to ensure a high level of customer satisfaction and service quality.
• Meet and maintain defined service KPIs and SLAs.
• Support and coordinate various marketing and patient engagement activities as required.
• Ensure full compliance with all Medix’ policies, protocols, and regulatory requirements.
• Participate in and manage ad-hoc projects, cross-functional initiatives, and process improvement activities.
• Collaborate closely with internal teams to ensure seamless service delivery and effective communication.
• Identify recurring issues and provide feedback to management to support continuous improvement initiatives.
Job Requirements:
• 3–5 years of experience in customer service, call centre, or support related roles.
• Experience in healthcare industry is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in English and Native in Bahasa Indonesia, additional languages are an advantage.
• Proficiency in Microsoft Office and CRM/customer support software.
• Strong attention to detail and organizational skills.
• Positive attitude with a customer-first mindset.
Working Conditions:
• Office-based work environment
• Full time on-site position
Customer Support Representative – Indonesia Activities
Location - Jakarta
About Medix
Medix is a global tech-driven healthcare management company, providing a variety of services to over millions of customers spread worldwide. Through our best-in-class health management services, combining digital health solutions, AI and human led services, we are disrupting the industry by providing a variety of services ranging from longevity and medical prevention,
personal medical disease management and care navigation to rehabilitation, mental health management and more.
We are different in everything we do, bold yet disciplined in our approach, we strongly support creativity and intellectual freedom to push the boundaries to which technology and data can take us and are driven by our meaningful purpose: to make healthcare more accessible, affordable and quality driven for all. We don’t call it healthcare, we call it intelligent health management, the art and science of health. As a result of our unique approach and capabilities, we are a global market leader and one of the fastest growing healthcare management groups in the world. We deliver the future of healthcare today!
www.medix-global.com
We are seeking a customer-focused Customer Support Representative to join our team. The ideal candidate will serve as the primary point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.
Main Responsibilities:
• Respond to patient and agent inquiries via phone, email, and digital communication platforms in a professional and timely manner.
• Maintain accurate documentation of patient interactions, case updates, and engagement activities within internal systems.
• Escalate complex or sensitive issues to the Management while ensuring proper follow-up and resolution.
• Conduct proactive follow-ups with patients and agents to ensure a high level of customer satisfaction and service quality.
• Meet and maintain defined service KPIs and SLAs.
• Support and coordinate various marketing and patient engagement activities as required.
• Ensure full compliance with all Medix’ policies, protocols, and regulatory requirements.
• Participate in and manage ad-hoc projects, cross-functional initiatives, and process improvement activities.
• Collaborate closely with internal teams to ensure seamless service delivery and effective communication.
• Identify recurring issues and provide feedback to management to support continuous improvement initiatives.
Job Requirements:
• 3–5 years of experience in customer service, call centre, or support related roles.
• Experience in healthcare industry is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in English and Native in Bahasa Indonesia, additional languages are an advantage.
• Proficiency in Microsoft Office and CRM/customer support software.
• Strong attention to detail and organizational skills.
• Positive attitude with a customer-first mindset.
Working Conditions:
• Office-based work environment
• Full time on-site position
Tentang Posisi English speaking Hospital Customer Service Officer (Jakarta on-site)
English speaking Hospital Customer Service Officer (Jakarta on-site) di Medix Global adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar English speaking Hospital Customer Service Officer (Jakarta on-site) di Medix Global
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan English speaking Hospital Customer Service Officer (Jakarta on-site) di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Medix Global: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi English speaking Hospital Customer Service Officer (Jakarta on-site), bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi English speaking Hospital Customer Service Officer (Jakarta on-site).
Persiapan Interview untuk Posisi English speaking Hospital Customer Service Officer (Jakarta on-site)
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi English speaking Hospital Customer Service Officer (Jakarta on-site), pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Medix Global bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan English speaking Hospital Customer Service Officer (Jakarta on-site) di Medix Global?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi English speaking Hospital Customer Service Officer (Jakarta on-site)?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Medix Global.
Apakah lowongan English speaking Hospital Customer Service Officer (Jakarta on-site) ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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