Driver Management

Job Responsibilities

1.Driver Onboarding & Training

• Coordinate onboarding processes including document verification, training schedules, and operational briefings.
• Ensure all new drivers understand company SOPs, service standards, and delivery procedures.

2.Driver Performance Management

• Monitor driver performance metrics such as attendance, delivery completion rate, punctuality, and customer feedback.
• Identify performance gaps and implement coaching, retraining, or disciplinary actions when necessary.

3.Driver Engagement & Retention

• Maintain good relationships with drivers and address operational concerns to improve engagement and retention.
• Support initiatives to improve driver satisfaction, productivity, and loyalty.

4.Administrative & Compliance

• Maintain accurate driver data, documentation, and employment records.
• Ensure driver compliance with company policies, safety standards, and applicable regulations.

5.Process Improvement

• Identify opportunities to improve driver recruitment processes, onboarding efficiency, and rider management systems.
• Plan driver allocation and manpower planning based on forecasted demand.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, Logistics, or related field.
• Minimum 3-5 years of experience in mass recruitment in logistics, transportation, or last-mile delivery.
• Strong experience in high-volume recruitment or field hiring.
• Deep understanding of driver or field workforce management.
• Strong communication and interpersonal skills, with the ability to build relationships with operational teams and drivers.
• Good problem-solving skills and ability to work in a fast-paced operational environment.
• Willing to work on-site and occasionally visit operational locations.