Customer Service Officer

Diposting: 3 Agustus 2026

Detail Lowongan

Lokasi: Bali
Fungsi: Customer Service
Gaji: Gaji Dirahasiakan

Deskripsi Pekerjaan

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Mission

Secure high-quality and consistent execution of Customer Service operations by acting as a control point for discrepancy management, ensuring inventory integrity, and delivering reliable and professional dealer-facing support.

Reporting Line

This role reports directly to the Customer Service & Transport Solutions Manager, RDC Balikpapan and acts as a representative within the Digitalisation Network.

More About The Role

Contract Type: 1 year contract

Location: Balikpapan, Indonesia

Key Responsibilities

Discrepancy Management & Operational Control

Act as the key control point for inbound and outbound discrepancy handling, ensuring end-to-end ownership from identification to resolution.
Drive structured investigation, root cause analysis, and follow-up of discrepancies to ensure sustainable corrective actions
Ensure timely and consistent resolution to prevent operational disruption, inventory mismatch, and dealer escalation

Inventory Integrity & Quality Assurance

Safeguard alignment between physical and system stock through disciplined execution of discrepancy-related processes
Manage end-to-end scrapping processes and parts return flows from dealers and suppliers
Coordinate closely with CDC and Finance on replacement invoice processes, ensuring accurate recording and reconciliation of in-transit inventory in the system
Ensure accurate and timely execution of invoice matching for external suppliers
Contribute to strengthening warehouse quality performance and process reliability

Dealer & Stakeholder Interface

Act as the primary interface for dealers on operational topicss, including discrepancy handling, ordering activities, and all types of inquiries
Manage and respond to requests from dealers, Business Areas, and internal stakeholders (e.g., Business Control, warehouse and management) in a timely and professional manner
Ensure clear, accurate and consistent communication to align expectations and support decision making
Coordinate cross-functionally to secure proper follow-up and closure of issues, requests, and actions
Proactively manage stakeholder expectations and minimise escalations through structured communication and ownership
Manage dealer invoice and tax document consolidation, ensuring accuracy and completeness prior to submission
Perform daily submission of dealer invoices and tax documents, ensuring timeliness and compliance with required standards

Process Discipline & Continuous Improvement

Ensure structured, disciplined execution of Customer Service processes with strong ownership and accountability
Identify gaps in execution and drive continuous improvement initiatives to enhance efficiency and reliability

Digitalisation

Support implementation of standardised communication practices and digital tools
Contributes to increased transparency, data-driven decision making, and process digitalisation
Contribute to digitalisation and automation initiatives within Customer Service operations
Support the implementation of digital tools and process improvements to enhance efficiency, transparency, and data accuracy
Promote data-driven ways of working and continuous improvement through automation and system utilisation

Required Competencies

Customer focus & service mindset
Strong ownership & accountability
Analytical thinking & problem-solving
Process discipline & operational excellence
Communication & stakeholder management
Digital mindset & continuous improvement orientation

Qualifications

Bachelor's degree in any major
Experience in customer service, logistics, or warehouse operations
Good understanding of inventory management and discrepancy handling processes
Strong analytical skills with ability to identify root causes and support decision-making
Strong communiation skills in English
Proficiency in Microsoft Office applications
Well-organised, detail-oriented, and able to work effectively in a team environment
Knowledge or experience in digital tools (e.g. PowerBI, PowerAutomate, SQL, Python) is an advantage
Continuous improvement mindset and willingness to develop digital capabilities

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.

Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.

Tentang Posisi Customer Service Officer

Customer Service Officer di Volvo Group adalah peran penuh waktu pada level profesional yang berlokasi di Bali. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.

Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.

Tips Melamar Customer Service Officer di Volvo Group

Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:

Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Service Officer di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
Riset singkat tentang Volvo Group: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Service Officer, bukan sekadar paragraf umum.

Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.

Estimasi Gaji & Total Kompensasi

Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.

Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Service Officer.

Persiapan Interview untuk Posisi Customer Service Officer

Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Service Officer, pelamar umumnya melewati beberapa tahap berikut:

Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.

Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.

Waspada Penipuan Rekrutmen

Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:

Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
Cek konsistensi informasi lowongan dengan halaman karir resmi Volvo Group bila tersedia.

Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.

Jelajahi Lowongan Serupa

Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:

Pertanyaan yang Sering Ditanyakan

Bagaimana cara melamar lowongan Customer Service Officer di Volvo Group?

Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.

Berapa kisaran gaji untuk posisi Customer Service Officer?

Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Volvo Group.

Apakah lowongan Customer Service Officer ini masih dibuka?

Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.

Apakah InfoLoker.id memungut biaya pelamar?

Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.

Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.