Customer Service Officer

• Handover of customer data and information to the document team for VO submission.
• Ensure submitted VO submissions are released on the same day by following up with the surveyor.
• Follow up on released VOs so they can be promptly checked by the checker team.
• Follow up with customers regarding issued VOs so they can proceed to the next stage of the goods import process.
• Report all submitted data to avoid lost data.
• Be proactive in every step by double-checking data and information.
• Maintain communication across all team levels to ensure clear information and data.
• Reconfirm all data obtained to ensure smooth data submission.

Job Requirements:

• Min. graduated from Diploma's degree (D3) from all majors.
• Min. having 1 year working experience as customer service is preferable.
• Able to work independently and in a team - Able to accept input openly
• Possesses accuracy and focus on documents and work being done
• Able to operate Word and Excel