Customer Service Agent - Fintech Experience

Job Description

• Handle daily customer inquiries through available communication channels (chat, email, phone, etc.).
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Escalate complex or unresolved cases to the supervisor or relevant department.
• Maintain service quality and meet individual performance targets (SLA, response time, CSAT, etc.).
• Record and update customer interactions in the system accurately.

Job Requirements

• Minimum Bachelor’s Degree (S1) in any field.
• Minimum 1 year of experience in Customer Service (fresh graduates with strong communication skills are welcome to apply).
• Good command of English (minimum conversational level).
• Strong communication and problem-solving skills.
• Customer-oriented with a positive attitude and willingness to help.
• Able to work in a fast-paced environment and handle customer complaints professionally.