Data Analyst (FINNS Beach Club)
LinkedInFinns Bali
Detail Lowongan
- Fungsi
- Customer Service
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect with, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Grow YOUR career with DHL today!
Role Summary
The Customer Service for Frontline role is primarily focused on delivering exceptional support and assistance to customers at the first point of contact. This role involves addressing customer inquiries, booking, shipment tracking, upselling, resolving issues, and providing information about products and services in a timely and efficient manner. Frontline customer service representatives are responsible for maintaining a positive customer experience by actively listening to concerns, empathizing with customers, and offering effective solutions. Strong communication skills, problem-solving abilities, and a customer-centric attitude are essential for success in this position, as it directly impacts customer satisfaction and loyalty, ultimately contributing to the overall success of the organization.
Main Responsibilities
What We Offer
If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect with, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
Grow YOUR career with DHL today!
Role Summary
The Customer Service for Frontline role is primarily focused on delivering exceptional support and assistance to customers at the first point of contact. This role involves addressing customer inquiries, booking, shipment tracking, upselling, resolving issues, and providing information about products and services in a timely and efficient manner. Frontline customer service representatives are responsible for maintaining a positive customer experience by actively listening to concerns, empathizing with customers, and offering effective solutions. Strong communication skills, problem-solving abilities, and a customer-centric attitude are essential for success in this position, as it directly impacts customer satisfaction and loyalty, ultimately contributing to the overall success of the organization.
Main Responsibilities
- Accept and register bookings for DHL services
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (eg. Sales Leads, shipment insurance) during interaction with customer
- Respond to customers consistently and confidently by providing accurate information in all areas such as customs requirements, transit time and prices
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to enhance customer’s experience with DHL positively
- Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
- Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff
- 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferably)
- Bachelor’s degree in business (preferable) or equivalent
- Fluent English (written and spoken)
- Local language (Bahasa Indonesia)
What We Offer
- Strong career support in an international environment
- Great culture and colleagues
- Various benefit programs
- Access to comprehensive learning programs
If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!
Tentang Posisi Customer Service Advisor
Customer Service Advisor di DHL Express adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Customer Service Advisor di DHL Express
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Service Advisor di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang DHL Express: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Service Advisor, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Service Advisor.
Persiapan Interview untuk Posisi Customer Service Advisor
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Service Advisor, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi DHL Express bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Customer Service Advisor di DHL Express?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Customer Service Advisor?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter DHL Express.
Apakah lowongan Customer Service Advisor ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Profil Perusahaan
DHL ExpressTransportasi, Logistik, Rantai Pasokan, dan Penyimpanan
Lihat semua lowongan →Lowongan Serupa
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