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Customer Satisfaction & Quality Engineer

Schneider Electric
Diposting: 22 Juni 2026
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Deskripsi Pekerjaan

Join our team as a Manufacturing Process Quality professional and help us deliver products that exceed customer expectations. You'll play a key role in driving quality culture, improving process robustness, and ensuring every manufacturing change maintains our high standards.

What will you do?

  • Implement quality culture initiatives across manufacturing sites through process control and continuous improvement programs
  • Perform process audits and root cause analysis to identify and mitigate quality risks
  • Oversee quality aspects of new manufacturing line implementations and process changes through structured change management
  • Partner with procurement quality to ensure suppliers address manufacturing-related quality issues effectively

What are the key skills we are looking for?

  • Quality Strategy — advanced level; developing site-level quality plans that align with customer satisfaction goals
  • Five Whys — advanced level; leading structured root cause investigations to eliminate recurring defects
  • PFMEA — advanced level; conducting failure mode analysis to prevent quality risks in manufacturing processes
  • Problem Solving — intermediate level; resolving quality issues using structured methodologies
  • Process Auditing — intermediate level; evaluating manufacturing processes against quality standards
  • Quality Management Systems — intermediate level; implementing and maintaining QMS frameworks in production environments
  • Root Cause Analysis — intermediate level; investigating quality incidents to drive permanent corrective actions
  • Change Management — intermediate level; ensuring quality during manufacturing line changes and new implementations

What qualifications will make you successful?

  • Meticulous attention to detail with unwavering commitment to quality excellence
  • Strong collaboration skills to work across manufacturing, procurement, and cross-functional teams
  • Proactive problem-solver who identifies and addresses risks before they reach customers
  • Effective communicator who can influence stakeholders and drive quality improvements

What's in it for me?

  • Direct impact on product quality and customer satisfaction across our manufacturing operations
  • Hands-on experience with diverse quality methodologies and manufacturing processes
  • Mentorship and guidance to help you build specialized technical expertise
  • Clear career progression in a growing technical discipline

Bring your quality expertise to a team that values excellence — apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

  • Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Tentang Posisi Customer Satisfaction & Quality Engineer

Customer Satisfaction & Quality Engineer di Schneider Electric adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.

Pekerjaan di kategori Produksi umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.

Tips Melamar Customer Satisfaction & Quality Engineer di Schneider Electric

Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:

  1. Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Satisfaction & Quality Engineer di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
  2. Riset singkat tentang Schneider Electric: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
  3. Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Satisfaction & Quality Engineer, bukan sekadar paragraf umum.

Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.

Estimasi Gaji & Total Kompensasi

Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.

Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Satisfaction & Quality Engineer.

Persiapan Interview untuk Posisi Customer Satisfaction & Quality Engineer

Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Satisfaction & Quality Engineer, pelamar umumnya melewati beberapa tahap berikut:

  • Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
  • Interview teknis / studi kasus: relevan untuk bidang produksi, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
  • Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
  • Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.

Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.

Waspada Penipuan Rekrutmen

Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:

  • Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
  • Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
  • Cek konsistensi informasi lowongan dengan halaman karir resmi Schneider Electric bila tersedia.

Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.

Jelajahi Lowongan Serupa

Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:

Pertanyaan yang Sering Ditanyakan

Bagaimana cara melamar lowongan Customer Satisfaction & Quality Engineer di Schneider Electric?

Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.

Berapa kisaran gaji untuk posisi Customer Satisfaction & Quality Engineer?

Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Schneider Electric.

Apakah lowongan Customer Satisfaction & Quality Engineer ini masih dibuka?

Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.

Apakah InfoLoker.id memungut biaya pelamar?

Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.

Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.

Profil Perusahaan

Schneider Electric
Manufaktur Mesin Automasi
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