Customer Operations Specialist

Chery Indonesia is the local subsidiary of Chery Automobile Co., Ltd., a leading Chinese automotive company specializing in the manufacturing and distribution of passenger vehicles.

Responsibilities:

• Drive customer experience initiatives and execution, including events, loyalty programs, and community engagement activities.
• Build and maintain partnerships with Key Opinion Leaders (KOLs) and Key Opinion Customers (KOCs), from monitoring and negotiation to execution.
• Monitor social media channels to identify potential risks, trends, and opportunities for customer engagement.
• Collaborate across teams to conceptualize, plan, and execute impactful customer events and campaigns.
• Prepare regular reports on customer insights, market sentiment, and community performance.

Requirements:

• Minimum 1 year of working experience in customer engagement, community management, or event organization.
• Fluent in Indonesian and English; Mandarin is a strong advantage.
• Familiar with KOLs/KOCs partnerships.
• Strong communication and public speaking skills, with a confident and approachable personality.
• Flexible to support weekend events and proficient with tools for administration and reporting.

Please note that this is a contract-based position, managed through a third-party provider.

Kindly ensure your CV is written in English. Only shortlisted candidates will be contacted.