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Detail Lowongan
- Fungsi
- Customer Service
- Gaji
- Gaji Dirahasiakan
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Deskripsi Pekerjaan
Reimagine access. Reimagine ownership. Build the future with Cinch.
Cinch is Southeast Asia’s leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximize reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. Our model sits at the intersection of powerful mega trends — sustainability, embedded finance, and the shift from ownership to access — creating a massive opportunity to reshape the future of tech consumption. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we’re creating an environment where ambitious people can do the best work of their careers — and where the work has real, lasting impact.
The Role
As a Customer Experience Executive, you’ll be the primary touchpoint for our customers across South East Asia. Your goal? Deliver responsive, culturally aware, and empathetic support experiences that build long-term trust with every customer.
You’ll manage daily interactions across platforms, resolve service and product-related queries, and ensure our processes reflect the voice of the local customer. This role blends communication finesse, process thinking, and regional insight—making it essential to the company’s customer-first mission in Southeast Asia.
What You’ll Be Doing
Support with Empathy & Precision
You Might Be a Good Fit If You:
Cinch is Southeast Asia’s leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximize reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. Our model sits at the intersection of powerful mega trends — sustainability, embedded finance, and the shift from ownership to access — creating a massive opportunity to reshape the future of tech consumption. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we’re creating an environment where ambitious people can do the best work of their careers — and where the work has real, lasting impact.
The Role
As a Customer Experience Executive, you’ll be the primary touchpoint for our customers across South East Asia. Your goal? Deliver responsive, culturally aware, and empathetic support experiences that build long-term trust with every customer.
You’ll manage daily interactions across platforms, resolve service and product-related queries, and ensure our processes reflect the voice of the local customer. This role blends communication finesse, process thinking, and regional insight—making it essential to the company’s customer-first mission in Southeast Asia.
What You’ll Be Doing
Support with Empathy & Precision
- Provide thoughtful and timely support to customers via email, phone, live chat, and social platforms, balancing efficiency with high-quality communication.
- Assist users with questions related to account setup, payments, delivery, or platform features with clarity, empathy, and professionalism.
- Navigate sensitive issues with discretion, escalating only when necessary and always ensuring a complete resolution for the customer.
- Serve as a cultural bridge between internal teams and users, helping to align product and service decisions with real-world user needs.
- Identify and report recurring issues or regional trends (e.g., logistics delays, payment gateway challenges) and collaborate with Product/Ops teams to implement solutions.
- Contribute to the enhancement of support workflows, incorporating specific user behaviours and regional insights.
- Partner with regional team members to ensure consistency in customer interactions while tailoring approaches for local relevance and effectiveness.
- Recommend automation tools or process optimizations that increase efficiency and improve customer experience.
- Keep knowledge base articles, FAQs, and self-service content updated.
- Localize support materials for Southeast Asian audiences with cultural accuracy and clarity.
- Track follow-ups to ensure timely, effective issue resolution and customer satisfaction.
- Actively seek customer feedback and support continuous improvement efforts for service quality.
You Might Be a Good Fit If You:
- Are fluent in English (spoken and written).
- Have 2+ years of experience in customer support or client-facing roles—preferably within fast-paced environments such as tech, e-commerce, or fintech.
- Demonstrate strong interpersonal skills and an ability to manage and de-escalate complex situations with empathy and professionalism.
- Are familiar with tools such as Zendesk or similar CRM/ticketing platforms.
- Excel at staying organized, paying attention to detail, and managing multiple conversations without compromising on quality.
- Understand Southeast Asian digital consumer behaviour and can adapt support strategies accordingly.
- Flexibility to work shift-based hours, including weekends and holidays.
- Proficiency in Bahasa Melayu or Mandarin.
- Experience supporting customers across Southeast Asia.
- Knowledge of local payment systems, logistics operations, or regulatory considerations.
- Familiarity with CX automation tools, translation/localization software, or AI-driven support platforms.
Tentang Posisi Customer Experience Executive
Customer Experience Executive di Cinch adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Customer Experience Executive di Cinch
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Experience Executive di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang Cinch: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Experience Executive, bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Experience Executive.
Persiapan Interview untuk Posisi Customer Experience Executive
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Experience Executive, pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi Cinch bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Customer Experience Executive di Cinch?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Customer Experience Executive?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter Cinch.
Apakah lowongan Customer Experience Executive ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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