Data Analyst (FINNS Beach Club)
LinkedInFinns Bali
Customer Care Specialist (Animal Nutrition)
dsm-firmenichDiposting: 8 Juli 2026
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Deskripsi Pekerjaan
Job title – Customer Care Specialist (Animal Nutrition)
Location – Pasuruan, Indonesia
The Customer Care Specialist acts as the primary contact point for assigned customers, ensuring efficient and professional handling of customer orders, enquiries, and delivery coordination. The role is responsible for managing the end-to-end Order-to-Cash (OTC) process, coordinating with internal stakeholders and external partners to ensure timely order processing, shipment, and delivery while maintaining high customer satisfaction.
Your Key Responsibilities
Customer Service & Order Management
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
Location – Pasuruan, Indonesia
The Customer Care Specialist acts as the primary contact point for assigned customers, ensuring efficient and professional handling of customer orders, enquiries, and delivery coordination. The role is responsible for managing the end-to-end Order-to-Cash (OTC) process, coordinating with internal stakeholders and external partners to ensure timely order processing, shipment, and delivery while maintaining high customer satisfaction.
Your Key Responsibilities
Customer Service & Order Management
- Act as the primary contact point for assigned countries, districts, or customers, ensuring clear, timely, and professional communication.
- Manage and execute customer service activities in accordance with agreed service levels, standard operating procedures (SOPs), and compliance requirements.
- Handle customer enquiries, order placement, and order management, including directing and coordinating orders with production or supply sources.
- Coordinate and confirm supply chain arrangements for import shipments and deliveries, ensuring timely execution.
- Apply Just-In-Time (JIT) principles to optimize delivery timelines and inventory flow.
- Monitor and manage the end-to-end Order-to-Cash (OTC) process, ensuring orders are processed accurately and efficiently.
- Coordinate customer deliveries across multiple channels, including third-party shipments, trading flows, and intercompany transactions within RDC and GDC
- Work closely with sales teams, logistics, supply chain, and other internal departments to ensure seamless order fulfilment.
- Proactively update customers on order status, shipment schedules, and potential delays.
- Maintain accurate order documentation, system updates, and reporting in SAP or relevant ERP systems.
- Support continuous improvement initiatives to enhance customer service processes and operational efficiency.
- Support forecasting and ensure communication with sales team and procurement on sales, revenue, demand, and market trends) across Indonesia
- Partner with commercial, procurement, production and supply chain teams to ensure accurate and aligned forecasting assumptions.
- Analyze historical performance, market dynamics, and key drivers to identify risks and opportunities in forecasts.
- Implement and continuously improve forecasting methodologies, tools, and processes to enhance accuracy and efficiency.
- Monitor forecast vs. actual performance, providing variance analysis and actionable insights to ID team
- Support strategic planning cycles & Demand Review at country and represent country at regional demand review and planning meeting
- Drive accountability across teams to ensure forecast discipline, data integrity, and timely updates.
- Unique career paths across animal, nutrition and health - explore what drives you and get the support to make it happen.
- A chance to impact millions of consumers every day – sustainability embedded in all we do.
- A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
- Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
- A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
- A community where your voice matters – it is essential to serve our customers well.
- Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or a related field.
- Minimum 4-5 years of experience in customer service, order management, or supply chain coordination.
- Experience working with SAP or similar ERP systems is preferred.
- Proficiency in Microsoft Office applications.
- Experience with data analytics or reporting tools (e.g., Power BI) will be an added advantage.
- Basic understanding of the end-to-end Order-to-Cash (OTC) process.
- Proactive mindset with the ability to work independently as well as collaboratively within a team.
- Strong communication and coordination skills, with the ability to manage multiple stakeholders.
- Good problem-solving skills and the ability to work effectively in a fast-paced environment.
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
Tentang Posisi Customer Care Specialist (Animal Nutrition)
Customer Care Specialist (Animal Nutrition) di dsm-firmenich adalah peran penuh waktu pada level profesional yang berlokasi di Indonesia. Untuk persyaratan terlengkap, lihat bagian Deskripsi Pekerjaan di atas yang merupakan informasi resmi dari sumber lowongan.
Pekerjaan di kategori Customer Service umumnya menuntut kombinasi keterampilan teknis dan kemampuan komunikasi. Pelamar dengan portofolio yang terdokumentasi baik—baik berupa studi kasus, proyek nyata, atau sertifikasi yang relevan—biasanya memiliki nilai tambah saat seleksi.
Tips Melamar Customer Care Specialist (Animal Nutrition) di dsm-firmenich
Berikut tips praktis dari Tim Editorial InfoLoker.id untuk meningkatkan peluang Anda dipanggil interview:
- Sesuaikan CV Anda dengan kata kunci yang muncul di deskripsi lowongan Customer Care Specialist (Animal Nutrition) di atas — sistem ATS umumnya mencocokkan istilah teknis maupun nama tools.
- Riset singkat tentang dsm-firmenich: lihat produk, model bisnis, dan kabar terbaru perusahaan sebelum mengirim lamaran.
- Tulis surat lamaran yang menjelaskan mengapa Anda cocok untuk posisi Customer Care Specialist (Animal Nutrition), bukan sekadar paragraf umum.
Sebagian besar perusahaan di Indonesia kini menggunakan sistem Applicant Tracking System (ATS). Pastikan CV Anda mudah dibaca mesin: format PDF teks (bukan hasil scan), tipografi sederhana, dan hindari layout dua kolom yang membingungkan parser. Pelajari panduan lengkapnya di artikel Cara Membuat CV ATS Friendly 2026.
Estimasi Gaji & Total Kompensasi
Lowongan ini tidak mencantumkan rentang gaji secara terbuka. Pada tahap interview, Anda berhak menanyakan total kompensasi yang mencakup gaji pokok, tunjangan tetap, tunjangan tidak tetap, BPJS, dan bonus kinerja.
Untuk benchmark, gunakan platform survei gaji terkurasi atau jaringan profesional Anda. Jangan berikan angka terlebih dahulu — minta perusahaan menyebutkan rentang yang dialokasikan untuk posisi Customer Care Specialist (Animal Nutrition).
Persiapan Interview untuk Posisi Customer Care Specialist (Animal Nutrition)
Setelah CV lolos seleksi administrasi, biasanya kandidat akan diundang ke proses interview. Untuk posisi Customer Care Specialist (Animal Nutrition), pelamar umumnya melewati beberapa tahap berikut:
- Screening HR: pengenalan singkat, motivasi melamar, ekspektasi gaji, dan ketersediaan mulai bekerja.
- Interview teknis / studi kasus: relevan untuk bidang customer service, dapat berupa soal teknis, presentasi portofolio, atau take-home assignment.
- Interview user / pengguna langsung: bertemu calon atasan untuk membahas cara kerja, ekspektasi, dan kecocokan budaya tim.
- Interview final: biasanya dengan manajemen senior atau founder untuk posisi tertentu.
Persiapkan jawaban dengan kerangka STAR (Situation, Task, Action, Result). Selengkapnya bisa Anda baca di 30 Pertanyaan Interview Kerja Tersulit & Cara Menjawabnya.
Waspada Penipuan Rekrutmen
Lowongan ini bersumber dari LinkedIn dan ditampilkan di InfoLoker.id sebagai bagian dari agregasi informasi publik. Sebelum memberikan data sensitif atau membayar biaya apa pun, perhatikan rambu-rambu berikut:
- Perusahaan resmi tidak pernah meminta biaya untuk seleksi, pelatihan, seragam, atau jaminan.
- Verifikasi alamat email rekruter — hindari komunikasi melalui akun pribadi WhatsApp/Telegram bila perusahaan memiliki domain email resmi.
- Cek konsistensi informasi lowongan dengan halaman karir resmi dsm-firmenich bila tersedia.
Bila menemukan kejanggalan, laporkan ke report@infoloker.id. Tim kami menindaklanjuti laporan dalam SLA 3×24 jam kerja. Daftar tanda penipuan rekrutmen yang lebih lengkap dapat Anda pelajari di Ciri-ciri Lowongan Kerja Palsu.
Jelajahi Lowongan Serupa
Tidak cocok dengan posisi ini? Jelajahi rekomendasi lowongan lain yang relevan dengan profil pencarian Anda:
Pertanyaan yang Sering Ditanyakan
Bagaimana cara melamar lowongan Customer Care Specialist (Animal Nutrition) di dsm-firmenich?
Klik tombol "Lamar Sekarang" di halaman ini untuk diarahkan ke halaman resmi sumber lowongan (LinkedIn). Anda dapat mengirim lamaran langsung melalui sistem aplikasi yang disediakan tanpa biaya apa pun.
Berapa kisaran gaji untuk posisi Customer Care Specialist (Animal Nutrition)?
Lowongan ini tidak mencantumkan rentang gaji. Anda dapat menanyakan ekspektasi gaji saat sesi interview dengan tim rekruter dsm-firmenich.
Apakah lowongan Customer Care Specialist (Animal Nutrition) ini masih dibuka?
Tanggal kedaluwarsa tidak dicantumkan oleh sumber. Disarankan Anda segera mengirim lamaran selagi posisi masih tersedia, atau memverifikasi status posisi pada halaman resmi LinkedIn.
Apakah InfoLoker.id memungut biaya pelamar?
Tidak. InfoLoker.id adalah agregator informasi lowongan kerja yang gratis bagi pelamar. Kami juga tidak meminta biaya pendaftaran. Waspadai pihak mana pun yang meminta biaya atas nama perusahaan.
Informasi lowongan ini diambil dari LinkedIn. InfoLoker.id tidak bertanggung jawab atas kebenaran dan ketersediaan lowongan ini.
Lowongan Serupa
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