Client Support Executive (12-month Contract)

Who Are We?

Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace.

Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we welcome you to explore your future with us!

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Key Responsibilities

• Serve as the point of contact for retail clients through phone, email, live chat, and social media platforms.
• Provide support to clients on, but not limited to, the following matters:
• Account registration (KYC verification)
• Trading platform installation and setup (MT4/MT5)
• Platform usage and functionalities
• Transactional inquiries (deposits, withdrawals, transfers)
• Technical issues such as login errors, slippage
• Maintain accurate CRM record and generate relevant reports upon requests.
• Collaborate with sales team to address client-related matters and ensure a seamless client experience.

Qualifications & Experience

• Prior working experience in customer service within the forex industry is preferred.
• Excellent written and verbal communication skills in both Bahasa Indonesia and English.
• Solid understanding of Forex trading concepts and the industry best practices.
• Proven ability to multitask, meet deadlines, resolve client issues efficiently and professionally.
• Proficiency in using common customer support tools, CRM systems, and trading platforms (e.g., MT4/MT5)
• Willingness to work flexible shift hours when required.